Complaints

For a workmanship, invoice, product or provider-warranty concern, contact the provider that performed or quoted the work first. The provider is the customer's direct contracting party.

For a concern about the website's information, call handling, referral process, privacy or accessibility, use the support-labelled number shown on the published site.

Explain what happened, the date, the provider or website interaction involved, what you have already done and the outcome you are seeking. Provide only information necessary to understand the matter.

Do not publish access codes, payment-card details or unrelated personal information. Documents can be discussed through the support process after identity and a safe sharing method are confirmed.

The complaint should be acknowledged, classified and reviewed against available call, referral and support records. Additional information may be requested where necessary. The response should distinguish what the website operator can address from matters that belong to the provider or another authority.

No outcome or response time is guaranteed here. Urgent safety issues should be handled through the appropriate repair or emergency path rather than waiting for a complaint review.

Nothing on this page removes legal rights or access to an applicable regulator, tribunal, insurer, payment provider or dispute-resolution process. Which avenue applies depends on the facts and the provider relationship.

Privacy concerns can also be raised through the privacy support path.